I was surprised to see that fastag was not working at the bankapur toll on 29th sep 2017 and the staff told us that it has not been working for the last six months. I have travelled from bangalore to dharwad and all the other tolls fastag was working and only this toll created this problem and delayed us, while we were in a hurry, ended up making cash payment. This is not acceptable. The customer care call also didn't get through at that time.
I request you to kindly ensure that all fasttag tolls in your list under nhai are in proper working conditions, else it will not serve the purpose it was meant for.
Moreover the staff at the fastag lanes are very slow and lethargic and take lot of time in checking, inspecting and opening the barricade to enter the fast tag lane. Expect this also to be fixed.
More people would opt for fastag service if the reviews are good. So, please ensure that these hitches are fixed for the smooth flow of such a wonderful scheme. Was this information helpful? |
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