IDFC Bank — First tag account expiry

Address:

SAI PRABHU SADAN JAWAHAR NAGAR AKOLA

User id 6345673. DHIRAJ NIRMAL, purchased in aug 2021, recharged in september, having sufficient balance, the account has been expired, not able to use it when required. No one picks up the toll free number, no([protected]) email ids mentioned to share the greviance. What kind of services are being offered by this bank???

Nothing has been sent on sms about the expiry of the tag, all other communications related to recharge, activation has been duly received. Login was working perfectly some time back, now its not even allowing to login, no idea about the reason of the tag being deactivated. Is that another big scam of forfitting the money of the users from the tag, have been listening on social media about the same, it this true?