IDFC Bank — Help regarding harassment through unwanted telephone calls.

I don't have any account or any relation with IDFC First Bank or loan department. But, I am getting calls from loan department from the past 1.5 years almost.

It started somewhere around October 2020 and then January - March 2021 I got so many calls everyday. I have raised a complaint almost 10 times to customer care, compliant is given through Facebook & complaint is given in IDFC Kammanahalli branch.

The calls are regarding a loan that took by some one named Rihanna Sultana. Firstly, I don't know how they took my mobile number for her loan, whom I don't know. Without any OTP verification, how does a bank can take name and add to their records. I am using my mobile number from past 10 years almost. This itself is a big issue with the system.

And later after lot of calls, request to remove my number from her loan account, I stopped getting calls. But now again started getting calls from past 1 month and I tired of these calls. Even though I am blocking those numbers, I am getting call from different number again.

I need some help here to get out of this harassment.