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IDFC Bank — I didn't take any loan and it is affecting my civil score

Hello, my name is Ankur. I want to inform you that I did not take any loan from IDFC bank, but it is negatively impacting my credit score. I have no knowledge of who issued this loan, and I would like to close the active loan account associated with my account. Please let me know if you require any further information the account associated with my account. Please let me know if you require any further information.
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    8th Floor, Building No. 1, Mindspace, Gigaplex, Plot No. IT. 5, MIDC Knowledge Park, Airoli West, Thane, Maharashtra, India - 400708
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