[Resolved] IDFC Bank — IDFC Bank Fastag wrong accounting | |||
Idfc fast tag, issued for smooth travel on toll plaza, i have a very bitter experience. The very basic accounting software to calculate the toll is working incorrectly. The call center executive are highly untrained and provide very unsatisfactory answers to complaint filed. I am using car no pb 10 ee (Tata safari) with fast tag id 65458. Anurag, registered mobile no [protected]. My complaints are as follows : 1. The fast tag toll debit process is completely wrong it debits amount incorrectly within 24 hours also. My account has been debited twice on 16 may and 22 may despite being within 24 hours of toll paid at badarpur toll plaaze, faridabad. 2. The customer care department on lodging of complaint said the toll plaza at badarpur, faridabad works on a 12 am cutoff time, which is factually incorrect, i have been using this toll since last years and it works on hours basis since first pass throgh the toll gate is made. 3. I request idfc to make a through audit of toll statement and check their toll software for malfunctions and get back with a satisfactory reply in writing, other wise i will have to file a a suit in consumer forum and take up the matter with ministry of road transport. Hoping for a fast resolution and credit back of wrong toll debits from my account. Was this information helpful? | |||
May 28, 2020 Complaint marked as Resolved IDFC Bank customer support has been notified about the posted complaint. Verified Support May 29, 2017 IDFC Bank Customer Care's response Hi Anurag, Sorry to note that you had an unpleasant experience with us. Allow us to check this with the team and and get back to you with a resolution. Regards, IDFC Bank Verified Support Jun 05, 2017 IDFC Bank Customer Care's response Hi Anurag, Your case is under investigation with the respective unit and will get back to you with an update on the same at the earliest. Regards, IDFC Team Verified Support Jun 12, 2017 IDFC Bank Customer Care's response Hi Anurag, We're looking into this on priority and the respective team will connect with you and provide an update. Regards, IDFC Team | |||
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The IDFC bank seems to be adapting to unfair trade practices. They are collecting money without any logical support. Their consumer grievance system is also inefficient as they do not respond to the issues. The bank only says having spoken and close the complaint. I request the author of the complaint to indicate whether the complaint has been resolved or not as I do not find any update on the same.
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