IDFC Bank — idfc fastag - worst service.

Address:	635109
Website:	etoll.idfcbank.com/dimtsportal

Problem 1 :
There was a wrong deduction of toll charge on my fasttag of rs 550 instead of rs 85 on 3rd of september. This was immediately reported to idfc, i have wrote email to their customer care head, regional nodal officer too.

Till date i receive only email stating "we are looking into this issue, give us sometime". There is no resolution provided.

Problem 2 :
I did try to recharge my idfc fasttag account on sep 15 2017 for rs 800. An amount of 800+service charge for upi was debited from my bank account but the transaction failed. My idfc account is not loaded with the amount. I have reached out to the idfc customer care immediately and since then i'm following up with them and till date there is no solution provided. I have wrote email to their customer care head, regional nodal officer too.

I just get email stating "we are looking into this issue, give us sometime".

Problem 3 :
There is also a 7.5% cashback for transactions done with fastag which is also not credited since i joined idfc fastag in august. I have reported this issue as well to their, customer care center, customer care head, regional nodal officer too.

I just get email stating "we are looking into this issue, give us sometime".

For all the listed above problems i'm following up every week, since my purchase of the tag i didn't have any pleasant experience with them. Which started with a problematic login credentials.