I filed a complaint on email with IDFC bank on the very 1st day the loan was dispersed. They did not responded for more than a month. So i stopped thier EMI. I was supposed to get 2, 53, 299 Inr and I only got 2, 45, 875 Inr. When contacted by their recovery agent he said this was for insurance (for which i denied and they later reconstructed the loan and said insurance is not a part of my loan and they will refund me).
From last 4 months still waiting for the refund.
So now i put a hold on their EMI ; After sending them numerous emails.
On june 24 they asked me to start paying my EMI and they will refund the insurance amount. They sent me an email with “Refund Confirmation__66686201__Saurabh Rana “
And till date thats all i have.
This time i am not just coming for insurance amount now i need my insurance amount + the loan fee which is total of 4750 Inr.
Then upon checking here i came to a conclusion that IDFC bank is defrauding it’s customers on the name of Loan Insurance. Even after promising by loan agent that insurance is not added they still add that anyways.
But I still have a little faith in forums like these.
Personal Loan account number[protected]
Below is the email address of IDFC loan officers/thier managers involved in email conversations dhirendra.[protected]@idfcfirstbank.com
shalini.[protected]@idfcfirstbank.com
archit.[protected]@idfcfirstbank.com
Regards,
Saurabh Rana
[protected]
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