IDFC Bank — Instacred emi cancel refund issue

I purchased product from myntra of 5889 on 28th march. However because of some unforeseen situations i canceled the same and myntra has confirmed that they have issued refund already. However i did not get any confirmation on this. This is cheating and bluff with customer trust. Due to this my partner bank BOB has not canceled the emi and also informed me first emi start from my account. Would request you to take immediate action on cancelling the loan. I am posting thus complaint to consumer forum as well for this harassment