[Resolved]  IDFC Bank — instacred voucher not delivered

Address:

Nalanchira, Thiruvananthapuram, Kerala

I have used my easy buy card to make purchase of flipkart vouchers from their partner instacred and i was promised that i would receive the voucher within three working days from the date of transaction, the transaction took place on 22/06/2019 and till date 26/06/2019 i have'nt received my vouchers of rs15, 500.00. Capital first cum idfc bank customer care are also useless they just provide me an useless email id of instacred to mail on ([protected]@flexmoney.in) but these email id is useless i have sent more than 5 emails and hardly they reply and whenever they do they just say the transaction is still on hold and shall be processed shortly its been over 5 days still there is no resolution and to my surprise i saw today even my loan account has been created at capital first portal but still i have'nt received the vouchers. I need my vouchers right now as i am in need of them and even the deadline of 3days was crossed 5 days ago so either issue me the vouchers right now or cancel my loan account and let me use my easy buy card normally. Otherwise i will go to consumer court. My loan no is 23358744. I have attached the screenshot for your reference. Thanks®ards radha