[Resolved]  IDFC Bank — loan department

Address:

Mehrauli, 110030

My name is Teju Glane Lama
My loan account number 20552908
Used car loan from IDFC bank
According to the loan staff i was approved for 6 lakh rupees on behalf of my insurance and i told them i don't want to closed my old car loan and i want the whole amount in my savings account but i received only 248244 Rs only. On February 27th i received a welcome text from IDFC bank about loan account number and emi date after that i called chandani person from loan department who called me for the loan process and everything because in the beginning i was told by her and her colleague barkha that my emi date is going to be 10th of every month as i requested them and they told no to worry we will do according to your request only but i was shocked after getting the text of emi date which is 2nd of every month. Same day i called them and told them about the issue Barkha from IDFC told me not to worry she will changed the EMI date and best part is i didn't receive the on that day. It took 13 days to disburse the amount. For 13 they kept giving different excuse about the amount which im going to receive after getting frustrated from them i called the customer care of IDFC but they asked me send mail at customer.[protected]@capitalfirst.com and my bank statement. I did that also but no solution and after that i send mail to head.[protected]@idfcbank.com about the problem which im facing again no solution.. The i got the call from Nodal officer Mr Tarun Sharma he asked me to give all the details about my problem which im facing and send him mail at nodal.[protected]@idfcfirstbank.com i did that so got some information about my loan that im getting as i can see in that email that im only going to receive 248244 rs only and 60756 rs is transferred to Some name By Ms car Ms private limited. I don't even know about this why that is transferred to some unknown company or person. I have send call recording to Mr Tarun Sharma which i was talking to chandani and Brakha exuctive of IDFC bank. Please let me know how tale legal action against bank and the people.