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IDFC Bank — My easy buy card is blocked

All my emis are deducted each month on 2nd with no bounce and no issue. Still my easy buy card is blocked. Customer care says it takes 90 days until I become eligible. Eligible for what? She herself doesn't know. Such rude and useless customer care service. Eligible for what?
One of my loans has even been successfully closed and all other are to be closed in September or October. There has been no delays in paying. Why the card blocked then?
Only a few emis are left and I need the card urgently. Kindly unblock the card as soon as possible.
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