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IDFC Bank — Never took loan

My IDFC loan is showing active which I have never took. the account type is personal loan and account no. is 55817426. In my Experian credit score it is still showing active that is badly affecting my credit score & I never took this loan.
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Comments

Dear Sir/ Madam,

Thank you for sharing your concern with us.

We regret to inform you that we are unable to view your contact details in our system.

Kindly, help us with your registered contact details at [protected]@kissht.com so we can check and get back to you with the best possible resolution.

Awaiting your response.

Thank you!
Team Kissht!
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