IDFC Bank — Online Fraud done by IDFC Bank holder

Hello IDFC Bank,

i have gone through a online fraud and your customer involved in that in the name of walmart they are cheating people and i am one of the victim.
i have shared FIR and Cyber crime online portal complaint detail.
even police are looped in the e mail.
i need my money reversal. HDFC has write a email and you guys rejected it.
i am not sure how you will recover money that Fraud client of your must have balance and his UPI must tagged to other bank as well. kindly work and by month end or now check once amount arrived refund my money.
When a CRIME happen not only person who involved is responsible even one who support Crime also a equal response.