IDFC Bank — Personal loan interest rate dispute

I have miss guided by the IDFC bank professional by assuring the personal loan at lowest interest rate of 10.49% in Aug. 2024. I trusted them and neglected the other bank offer @11.25%.

Initially got a loan sanction of 8, 49, 122 with interest rate @12.50%. with account number[protected]

At the same time, I have checked with the IDFC bank professional regarding higher rate of interest rate, they told it is soft released document; it will be changed before 1st EMI.
I have followed up with many times and their response after 3 Emi you will get, and finally they told 9 EMI is blocked so will get revised interest rate in April.

I believed on their words and now 10 Emi is finished but bank is asking written proof for these changes, but I have only the details of communication with their professional which clearly told by them document will get before first Emi and other bank offer of lower interest rate before to this loan offer and they are not accepting these.

still, I believe will get justice for this issue. and will convert the interest rate to lower interest rate as communicated 10.49%.
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IDFC Bank customer support has been notified about the posted complaint.
May 03, 2025
Updated by surikjain1980
Issue is not resolved.
 
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