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IDFC Bank — Personal loan is shown even though I never took

I never contacted or opened an account with IDFC's first bank. But 45k persona loan is shown and also the due amount of 3122 is being shown. It also affected my civil score and reduced 200 pts for the same.

How I got a personal loan when I was never contacted is a mystery to me and personally, I don't like such mysteries without letting me know
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