IDFC Bank — PMAY CLAP ID generated but subsidy not received

This is to inform you that I have been trying to track the status of my CLAP ID since January, 2022. I have taken a home loan from IDFC First Bank. This is my first home and for which I have applied for PMAY. Co applicant is my mother who is a widow, and our family income is less than 4 lakhs. Hence, meeting all the criteria for the subsidy. My application is stuck on the 3rd stage since March, 2022 and then after there is no update on the same. I have also tried contacting NHB and also on the contact numbers given on the pmay.gov.in website but neither of them is getting connected. Whenever I am trying to get the status, the OTP is being sent on my phone number but the page to enter the OTP is not visible. I fall under the LIG category. So, as mentioned in the criteria's, I am eligible for the subsidy as I have applied for PMAY in the month of January 2022.Requesting you to kindly check for the status and try to resolve the problem as soon as possible from your end. Would appreciate it if any person's contact number or email ID would be provided by you for me to follow up on this matter.

PFB details:
Applicant Name: Akhil Anil Mane
Co applicant: Sujata Anil Mane
Loan: IDFC First Bank
Loan No.: 60726726
CLAP ID: C[protected]
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