[Resolved] IDFC Bank — product purchased but not delivered till date

Anil Benedict

from Pune, Maharashtra

Address:

banglore, 411048

Hi,
I recently purchased a bed two weeks ago from one of your vendors using instacred.
As per the order i was suppose to get the delivery today.
I took an off from work for this which is money that i am loosing and there is still no update from royaloakindia.
I have tried to contact royaloakindia, via chat and email which is waste of time as no one is bothered to respond.
Agents end chats and no information is provided.
I have sent an email to all the concern departments and i still have not received and call/sms/email.
If the delivery is not going top happen, kindly inform your customers as they have other things to do, other that waiting for 2 weeks for a basic order.
Its not rocket science, just bad management.

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Aug 13, 2021

Complaint marked as Resolved

IDFC Bank customer support has been notified about the posted complaint.

Aug 02, 2019

Updated by Anil Benedict no update from IDFC Bank or their vendor RoyalOakIndia.

Aug 02, 2019

Updated by Anil Benedict I need an update about the order. If not kindly Cancel*.

Aug 02, 2019

Updated by Anil Benedict I've received email from the banks that I will get an update in couple of days? really...
why did I wait for 2 weeks then.

Verified Support

Aug 02, 2019

IDFC Bank Customer Care's response Dear Sir,

We regret the inconvenience caused. Please share your contact number and location details so our team can connect with you.

Regards,
Team IDFC FIRST Bank

Verified Support

Aug 02, 2019

IDFC Bank Customer Care's response Dear Sir,

We regret the inconvenience caused. We would request you to write to us at social.[protected]@idfcfirstbank .com with your contact details to assist you further.

Regards,
Team IDFC FIRST Bank