IDFC Bank — Refund is not issuing

I have applied for as per rbi announced moratorium
And after 6 months i have to pay next emi amount of 1644
But after i get the bank statement it's showing 2137 is debited from my account. From idfc. And i called the idfc customer care i describe the problem, they said that the amount was refund in 7 working days. But till the amount is not refunded please check and help me sir
Idfc bank details are there 👇
A/c no:30469561
Consumer durable loan (Clei)
Monthly emi :1, 644.00
Contact number :[protected], [protected]
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IDFC Bank customer support has been notified about the posted complaint.
Verified Support
Sep 28, 2020
IDFC Bank Customer Care's response
Dear Sir/ Madam,
We request you to write to us from your registered email ID with your contact details at social.[protected]@idfcfirstbank.com. Our customer service team will get in touch with you at the earliest.
Team IDFC FIRST Bank.
Sep 28, 2020
Updated by abhilash6069
Why no refund the amount yours customer care representative are said refund the money with in 7 days
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