IDFC Bank — Regarding Fastag Account Expiration frequently

I am not a frequent highways toll crosser so my tag is used rarely. But to my dismay when ever I try to login to add money to my IDFC tag, it didn't allow me to login and says Account Expired. After that you have to call their call center, where no one picks up the call before 2 hrs of persistent try, which is not practical for anyone to do especially when you are stuck at the toll.

I dont understand why IDFC expires userid when tags are used 24x7x365 all over india. Sheer wastage of time of public and headache dumped by IDFC on users' head.

My Vehicle No. is HR26CS3076.

you can close my tag as I am fed-up with your services.