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IDFC Bank — voucher not received

I have purchased a voucher of 5000 from amqzon they said it will be delivered in 3 weaks but it didn't it's been 10 days idfc first says wait! For how long should i wait..? I want something to buy from amazon and i thought why not just give a try to instacred you people seriously disappointed me.
They are saying that they can't cancel the loan too
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