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IDFC First Bank — Cash back on consumer loan complaint

My loan account no is 42455347. I have taken consumer durable loan on 7th April 2021 from IDFC first bank. During my loan disburment, I have taken loan aRs 5000 cash back offer after 3 EMIs. But till now I have not reived the same. I have contacted to their customer care team, but not getting any response.
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