[Resolved]  IDFC First Bank — Fastag not closed properly

This is wrt our IDFC First Fastag and the strange situation we are in since October 22.
(1) Due to bad service, we asked IDFC First Bank to close our Fastag account.
(2) After a lot of trouble, they finally said that they have closed the account on Nov 5th .
(3) However, the NHAI helpline (1033) and NHAI portal shows that it is not closed or deactivated till today, 20 Nov.
(4) We are blacklisted when we try to go through any toll naka.
(5) We cannot use our new Fastag as our old Fastag is still not deactivated.
(6) IDFC First says old account is closed. NHAI says it is active. We have tried sending emails to everyone and trying all customer care numbers since Nov 1.
(7) WHAT DO WE DO NOW?
We are law-abiding citizens and would like to use the our new Fastag. IDFC First now cannot seem to solve the problem. We cannot go through any toll naka without penalty. WHAT DO WE DO? Please solve our problem and help us. I have sent an email too. Thank you.
Name of vehicle owner: Maya S. Achar
VRN: MH04KD5248
Regd mobile number:[protected]