| Address: | Mumbai | | Website: | Www.idfcfirstbank.com |
Dear sir / madam, I had deposited my money in IDFC Infrastructure bonds[protected] trance 1. Folio noIDD0253833. The maturity date was 30 December 2021. The maturity amount is not received till date. I have already submitted the required details (pan card & cancelled cheque) on 11 Jan 2022 to IDFC First Bank by email ([protected]@idfcfirstbank.com). Also informed head.[protected]@idfcfirstbank.com. The physical document of the infrastructure bond says that bond maturity amount will be credited online in bank account which was not done. No communication was there on why maturity amount is not credited online. After follow-ups, customer care said physical pay order had returned due to incomplete address. The address given by me is proper including the pin code. The maturity amount was not credited online. Further no communication was sent regarding pay order sent by post. Also no communication was done regarding pay order not delivered at my house address. I get all my documents on the same address.
Money is still not credited to my account. IDFC First Bank customer care is no longer responding to my phone calls on the status of maturity amount.
Kindly advice.
Thanks & Regards,
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