IDFC First Bank — Suspecting irresponsible Transaction or Duplicate RFID card issued by IDFC First Bank

IDFC First Bank — Suspecting irresponsible Transaction or Duplicate RFID card issued by IDFC First Bank

R RajeshVG2 Jul 1, 2022 Jul 4, 2022 This thread was updated on Jul 4, 2022

Hi Team, My name is Rajesh.V, bought FastTag from IDFC First Bank, recently. Issue: Without traveling got charged by Tollgate, hence logged ticket with IDFC First Bank (Ticket no: [protected] ) and ETC Nodal Highway Department (Ticket no: 6019313) Got udate from ETC Nodal, they have arranged refund from Toll gate. Suggested to check with IDFC for transaction related queries. From day one, trying to get some update from IDFC First Bank, but no response not even acknowledgement for the complaints. Tried via toll free number, customer support email and also bank re-addressal portal Here is the complete case history: On 2nd June 2022 logged ticket [protected] with IDFC First Bank, regarding my Fast-tag got debited with Rs: 45 from Chennasamudram Toll Gate (Transaction no: 0010012206020541068353) My actual concern is, How can toll gate guys take the amount from my account, without traveling ? Reason, what I suspect is... 1. IDFC Bank should have given duplicate RFID to some other customer or 2. Else IDFC Bank should have made a wrong transaction on my account instead of some other customer... Also followed up with multiple emails... till now no response from IDFC First Bank not even apologies for what has happened or explanation and no grantee of such mistake will not happen in future. Hence again on 1st July 2022 logged another ticket [protected] for the same. Kindly help on this issue Was this information helpful? No (0) Yes (0)
IDFC Bank customer support has been notified about the posted complaint. Jul 02, 2022 Updated by RajeshVG2 Excellent way of covering up from IDFC First Bank, sending SMS like they tried reaching the customer on weekend... requesting to call back on working days... If they are not working on weekends... How could they have called?... Here is the screen shot how they perform the acting like honest folks...without address the real concern Jul 04, 2022 Updated by RajeshVG2 Today... I have dialed the number ([protected]) messaged via SMS and got the automated message as Number not valid... So I dialed Toll free dedicated number [protected] to reach FastTag customer services... but they wanted me to check with 1033 for the transaction fault...asked why should I ask about the transaction, it's from IDFC but they were not answering, simply kept in mute and disconnected the call... No response for the email sent to customer services... not answering via phone...I don't know how to proceed further with them... I got all call recording and email chains... if required for further investigation.
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