IDP IELTS Complaints & Reviews

IDP IELTS india is not giving eTRF in the specified time period, i am missing my university deadlines only due to the eTRF. I have given my pen paper based IELTS exam on 30th December 2021, and my result is declared on 12 January 2022. Its already been 4 business working days and still i am getting 404 error page on my candidate login whenever clicking "view eTRF" button. I have called on there customer care number thrice but getting no satisfactory response, they are saying it will generate today, it will generate in 3 days but still its not generated, and the customer care agents are not aware about there system and saying same thing again and again. I have sent emails multiple times but getting no response. I have already missed deadline for one of the university of Canada i.e 15 jan 2022. Please help. I have already paid for University application.

Hello IDP,
I am not able to download ETRF and due to this how to apply for EOR.

If I am a new user/examinee, who is registering for the first time ever, or have given IELTS around 4-5 years back, I should be able to rest password initially without any hassle. However, when one tries to reset the password for the first time, the system mandatorily asks for the latest test date, which is irrelevant, and makes no sense. This has been raised to them since 2020, and they have done nothing about it, till date. They are QUICK in raising the rates, but very slow or blind eyed for simple and relevant things, They believe in taking money, but not proving the basic stuff. Check the snapshot I have attached. I took it a few minutes back for this thread/complaint referencing purpose only.
Example INDIA login page URL provided as well:
https://www.ieltsidpindia.com/access/CandidateLogin

I was paying via CC, and while my money was deducted, the payment page showed 404, and this happened 3 rimes. Every time, I did, it kept on showing 404. To make it worse, their numbers and chat is never picked up by a human, but only a bot, which is insufficient to deal with.
Finally, after 3 hours when some human did pick up, they neither understand English, nor Hindi, and keep repeating some script responses. Then they just keep blabbering about, keep retrying till our system accepts. Imagine, the plight of a human being, whose amount gets deducted and them being careless.

I am an IELTS candidate from Kerala, India .I have received my result on 12 Jan 2022 for pen and paper exam (academic) conducted on 30 Dec 2021. Unfortunately I am unable to download my e-TRF and it is showing 404error.iI have waited for three days but it is still not working. I am requesting you to solve this issue as soon as possible and please let me know if anything else that I have to do on top of posting this complaint.

My test was on 2nd December. I got EOR result on 5th January. My writing score changed from 5.5 to 6. I received credit notice but I didn't get refund.
My passport no is V1575621

Hi idp,

I am a ielts candidate from Punjab, india and recently attempt ielts acedemic pen and paper exam on 30 Dec 2021 in Bathinda city centre number - IN855 .
I received my result in 12 jan 2022 in which I got overall 7 bands and now I want to apply for abroad study but unfortunately I am unable to download my eTRF and facing 404error in it . It is my humble request to you please fix that errror or send me my TRF copy on via email or phone . As I have tried to contact idp India thought call but cannot get success . Please respond my mail .

Thank you .

I paid my Ielts fee on 14/01/2022 but did not receive any confirmation email or SMS. Please resolve this issue for me .

I have applied for the IELTS (Academic) exam which is going to be conducted on 15.01.2022 (Pen and paper based). I was checking my ieltsidpindia login account from the past few days. My speaking test date was updated on 07.01.2022 (evening), as per which my speaking Test was scheduled on 08.01.2022. I received a text message about the same on 07.01.2022 (Time-16:46) and email regarding the same on 07.01.2022 (Time-16:36). In this way less than 20 hours were given to me to reach my exam destination. I was informed about my speaking test date at such a short notice that it was impossible for me to travel 1200 kms and reach the exam venue. Moreover, due to the prevailing Covid-19 pandemic situation and Covid related restrictions/night curfew imposed by many states, it was not possible to reach at exam centre as per your scheduled date and time. So, I dropped an email to ielts.[protected]@idp.com on 07.01.2022 (time- 5:16 pm) and requested to Reschedule my Speaking Test date citing aforementioned reasons. Later on I called on Toll-free Number at 05:28 pm and talked to your executive, who told me to call again next day at 10:00 am. In the Meantime I received ticket number ([protected]) for my email request. But the reply was vague “we shall take minimum 2 working days to respond to your query in normal circumstances. Due to current COVID-19 pandemic situation, please anticipate further delay in our response”. As per my last conversation with your executive, I called on your Toll free number in the morning and talked to your executive; she said that she is unable to reach out to concerned Team and told me to call in the evening after 4 pm. I again called at around 3:32 pm, executive on the other end told me that my speaking test will be rescheduled and I will be intimated about it through my Login account. It’s been a week now since I had send an email but no revert has been received from your side. IDP India is not replying to my email request citing current Covid-19 situation and at the same time expecting me to appear for my speaking test in less than 20 hours from intimation.
Today, I received a text message (time-16:54, date-14.01.2022) in which it has been asked to carry fully/partially vaccinated certificate on exam day (LRW Test- 15.01.2022), as it will be verified on that day. Again considering such a short notice, how is it possible to get vaccinated just before few hours from the exam. Firstly, not informing timely about Speaking Test Date and imposing conditions just before 1 day of exam and secondly, not replying to email request even after 1 week is totally unjustified. When the candidates are paying Rs. 14, 700 as fees for IELTS examination from their hard earned money, such an unprofessional and lethargic behavior was unwarranted from IELTS IDP India.

Passport No. – U1961616

I feel the evaluation system of reading and listening tests should be transparent to the candidate because candidate can get complete idea about the wrong answers and can easily check against the correct answers if at all correct answers sheet (alongwith feedback/justification of why it is right) is provided with the result report.
Also, hybrid model can be adapted in Lieu of high omicron cases. For example speaking test could be allowed virtual and remaining tests can be organised on the same day in person.
Also, I would like to highlight the amount of time supervisors take to provide or take back papers in paper based examinations is not fair.
Answer sheets can be placed prior to candidate arrival.
Additionally, candidates shouldn't be stopped at any point in between test to use restroom.
IDP should consider the health risks of the Candidate on that particular day if at all they need to hold for long.

My passport number is L3978294 and exam is on January 15 Chandigarh centre. I am still waiting for test details . Today is January 13.

I paid the IELTS exam fees but the it shows the payment failed although the amount has been debited from my account. On calling the custimer service they said the website is not UPI friendly. I have not received any confitmation from them.
It is really not acceptable, if the website is not UPI friendly they should not give UPI as an option. Following are my details

Test Type: Pen and Paper Test
Module: Academic
Location: Bhopal
Test Date: 17/ February /2022

I request a full refund, so that I can re-register myself.

Hi, I was trying to book a computer-based IELTS slot for[protected]. I did the payment via credit card. The money has been debited but I didn't any sort of confirmation from IDP neither by email or via mobile number. I've tried to call the toll-free number but no one is picking it up and also emailed them but didn't get any response. Kindly do the needful.
I've attached the screenshot for reference.

I am very much concerned into why I was asked again to submit my EOR. I have all the proofs and conversation I received from IDP. This is unfair as I cannot let go of my money I already paid on 9th December. Therefore I demand immediate action. if you can submit my new score change or the outcome I previously applied for. And i have e-mail from idp that saying they uploaded my EOR outcome on my student login section, i went there and there is no EOR outcome.

Kindly let me know this at your earliest convenience.

Kind regards
Vasudev Surya

I have sent my ATRF scores on 16th December to the University of Maryland College Park through the IDP India Portal. It is now 26 days since I have sent the scores, still, my University hasn't received my scores. I tried contacting the toll-free number and also mailed IDP INDIA. They just keep on saying that scores will be sent in 3-4 days. My scholarship deadline has already passed. Now my application is also not yet processed just because they haven't received my IELTS scores. Please I am begging you to guide me regarding this situation, otherwise, I will waste one year if I do not get Admit letter in the prescribed time. In their Receipt, they have mentioned that they will send the score in 7-10 days.

My writing test was superb and used plethora of vocabulary, but received only 6.5 bands. Even my friends whose writing is below par also received 6.5
I made payment for re-evaluation and my band didn't get increased.
This is absolutely money lynching scheme.
Didn't get my result in first 22 days after payment. When i called them, they just shared an email that bands didn't get increased and confiscated my money.

I want return of my hard earned money that you didn't bother to check my writing even after payment.

My passport R2597357 First of all idp is under suspicion .because when i have already my result which was sent me by text message that you got 7 band on 18/12/2021 near about 12:30 that means i have meet with my requirement of bands in Ielts for further filling for abroad then after 4days i got mail that your result is withheld on 21/12/2021. Could idp explain me that you have contracted with candidates life because it’s not a little thing it’s ruined my life I have already given more than 18 Ielts test from IDP i do not have much money to give idp just for your foolish inquiry and give another test

I have register for ielts exam on date 29th of jan 2022 for bangalore region and i have made payment on jan 3rd of this month via google pay by paying 14700rs but after making the payment i got an error and money got deducted and no confirmation from idp as well and please try to resolve as my test on 29th on jan
please find details as well
name-BALEGATTIMATT VEERABHADRAYYA
[protected]@gmail.com

My name is Jatin sandhu. My passport number is T4884319.
I pre book my exam at 1st week of December. After that i book my exam at 30 December from IDP office at 5 february 2022. And i have recipt of booking for 5 February 2022 exam. And i paid my fees from HDFC bank and i have that recipt also. They booked my paper of 8 January without my consent. Before a day i got venue for 8 January paper. Which i never booked. And when i complaint at IDP office they force me to attempt 8 January paper. Because of there mistake they filled that paper. So i request to you that, give me my date, which i was filled and for which i gave fees.

Candidate Name: Ms. Kirandeep Kaur
Passport Number: S9310882
Exam Date: 13-NOV-2021

EOR Payment Date: 02-DEC-2021
Payment Ref No: 294219
Invoice Number: E/12-22HR0000427

Succesful Band Change from 5.0 to 5.5 in speaking