IFCI — IFCI Long term infrastructure bonds Series II

I have been holding IFCI bonds vice Folio No. 2092149 and have been requesting for redemption for quite some time now. Unfortunately neither i get help from IFCI or Beetel Financials. They are not even bothered to respond to calls. What is the meaning of playing with the investor's hard earned money??
Does IFCI really have any intention to refund?
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