IFFCO Tokio General Insurance — didn't get my motor insurance policy

Address: Gurgaon, Haryana, 122003

I purchased a motor insurance policy online on 3/01/2018 for my honda scooter but didnt got my policy till date
No proper information is being provided till date
The customer care helpline is always busy and after waiting for more thyan an hour when it connects they say we dont have any details our backend team will revert back and just disconnect the call without providing any further info
It has been 10 days and the so called backend team hasnt reverted back