IFFCO Tokio General Insurance — failure of services

Address:	Mumbai City, Maharashtra, 176061
Website:	www.edelweisstokio.in

I have taken a life term insurance from edelweiss tokio on 15.11.2018 of 1, 00, 00, 000 having a premium of rs. 13, 822 annually which i have deposited on same day along with application form. Further they have fixed my date for medical on 17.11.2018 at 10:00 am for which i have appeared to concerned doctor at 10:00 am and my medical was done at 2:00 pm (So i lost my whole day).
Sir later on 22.11.2018 afternoon, they sent an e-mail that they can't process my application as they do not give their services at palampur (Himachal pradesh), pin - 176061.
Sir as i had already mentioned my native place i. E. Palampur in my application form on 15.11.208 and if they don't give their services over here, then why didn't they rejected my proposal on first instant and why did they wasted my one day for medical and other formalities. Moreover sir if they didn't give their services at palampur then how can and why did they have appointed a medical practitioner at palampur? I have to suffer a lot for all this.
So sir please take some strict action against them so that they can understand the value of customer's time.