IFFCO Tokio General Insurance — hard copy issue

Deepak_sharma40

from Mumbai, Maharashtra

Address:

New Delhi, Delhi, 110084

This is regarding the motorbike insurance policy of iifco tokio genral insurance company limited with

Policy no. 28623797
Vehicle no. Dl 1sx 4476
Hero-splendor pro

I would like to inform you that, i renew my motorbike policy on 19th august 2017 but i haven't receive the hard copy till.

I also raised my concern to customer service but their dialogue is same, that i will receive the copy within 7 days but as per company policy tat is already over.

This is my 3rd year with this company but the response is pathetic as i had receive in past. I am totally disappointed and unsatisfied with this service and response.

Now, this is my last warning if i will not receive the hard copy within 24 hours i will take a legal action against your company.

Regards,
Deepak sharma
[protected]

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Aug 30, 2017

Updated by Deepak_sharma40 I already raised this issue earlier to iffco tokio but they are not interested to resolve this matter.Several mails, calls and follow-up done from my side but no response as usual.

After a long time they wake up and inform me that i will receive my documents after 4-5 business days.i already informed them i will not wait for 4-5 days as it already more than 10 days.As per company policy, TAT period is already over and now they want that i have to wait for few days more.

Why side i wait and for what?, it's delay from their end not from mine.

Kindly look into this matter on high priority and do the needful .I hope you understand the pain of customer.

Regards,
Deepak Sharma