IFFCO Tokio General Insurance — . I have taken insurance policy no. 26003159. My vehicle no. is DL-9S-BB5883, model no. Suzuki Gixxer SF, Chassis no. MB8NG4VVCG8146609.

Address: New Delhi, Delhi, 110043

Dear Sir,
My name is Sandeep Meena. I have taken insurance policy no. 26003159. My vehicle no. is DL-9S-BB5883, model no. Suzuki Gixxer SF, Chassis no. MB8NG4VVCG8146609.
I have opted for zero debt insurance. The accident took place on 30th November, 2016. After 10 days, I have made a payment of Rs. 25307/- instantly. Still today, no money has been refunded from your side.
On 23rd January, 2017 I have received a softcopy from your side on my e-mail requesting for copies of FIR, MLC Report and driving details at the time of accident. Why are you asking for the details so late after one and a half month. I have already submitted my license details at the time of claiming for insurance. The request letter which I have received from your side dated 29.11.2016. How can you send me the request letter before my accident? Secondly, no dispatch no. and letter no. is indicated on the request letter. I have received the soft copy on 23rd January, 2016 through e-mail. No hardcopy sent by you till date. You have also mentioned the wrong policy no.
I have responded to your request letter on 25th January, 2017 through e-mail(copy attached) and given cc to Mr. Rohit Kharab(Surveyor) which is still pending and Mr. Rohit has been misguiding me. According to Mr. Rohit, the workshop has replaced the parts on their own without the permission. Because of this, Mr. Rohit is not passing the full bill which is Rs. 25307/-. Instead of this, he is passing a bill of Rs. 19730/-(approx). My bike is still not in good condition and the workshop people were saying that my disk plate is totally destructed and not working at all.
Why my file is still pending? I am requesting you to kindly pass my claim as soon as possible otherwise I will take legal action.
Your Customer,
Sandeep Meena
Mobile no:-[protected]