IFFCO Tokio General Insurance — non received of individual health insurance cards of 3 members

Address: Gurgaon, Haryana, 122001
Website: www.iffcotokyo.com

Hello team,

I am a customer of iffco tokio health insurance. I have renewed my policy on 02/10/2017.
The policy no: 52852087
Name in the policy :nirupam paul
Reference no[protected].

I have mailed and called on 17/10/2017 for the hard copies of the cards. Again i have called and mailed for hard copies on 25/10/2017 and other days multiple times and also called the customer care. But till date i have not received the hard copies of the insurance cards. Every time they are taking request but are not responding back. I have only received the hard copy of the letter.
My address in the policy is correct. How long i should wait?
Please do the needful.
+3 photos
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    IFFCO Tokio General Insurance Phone
    +91 12 4428 5499
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    IFFCO Tower, Plot No. 3, Sector 29, Gurgaon, Haryana, India - 122001
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