IFFCO Tokio General Insurance — Not claiming of insurance

Address:

Ludhiana, Punjab, 141003

This is to inform you that I have availed Dep/gap insurance of Ritz car no. PB 13 AR 3089 vides policy no.8934226 dtd 01.08.16. On 20th may 2017 my car met with a small accident at sarbha nagar, Ludhiana while dropping my son to school in which the bumpers of my car got broken. I send my car to Stan auto pvt ltd at sherpur chowk Ludhiana for repair, replacement of bumpers as the policy is cash less and provided by Maruti Insurance, the concerned person form Stan Autos Pvt Ltd called surveyor from your insurance company to inspect the car. The surveyor refused for the insurance claim by saying that either you pay me extra money or I will reject the claim & next he kept my car lying in work shop for seven days by saying that I am checking pre inspection photographs of car. Now when I refused him for the money, he rejected my claim. This behaviour of the company executive made me shocked when I called him, he replied that you can do whatever you want either go to court or IRDA or complain to higher authorities.
I request you to see the above matter & take a serious action against your executive. And settle my insurance claim. Otherwise I will move to consumer court for the harassment caused by your company