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IFFCO Tokio General Insurance — not giving refund for a policy

Vehicle policy for bajaj discover gj1-ma-1074

By mistake i purchased two insurance policies for a bike, because i didn’t get policy / payment confirmation page while transaction for both the time.

So i left samefor a while and after a hour i received 2 messages for deduction ammount and two new policy for a single vehicle with same validity.

After that the iffco tokyo and policy bazar as vendor contacted me on email with within 9 days i will have refund in my bank account, so for that i gave my banking detail as well but still i am waiting

They had already confirmed about policy to continue[protected] and for cancelling a policy[protected] with refund.

Requesting to process and do the needful, below are the contact details whare email communication i had.
Iffco tokyo:- amit. [protected]@iffcotokio.co.in, gunjan. [protected]@iffcotokio.co.in,
Policy bajaj (Saler):- [protected]@policybazaar.com, [protected]@policybazaar.com, [protected]@policybazaar.com, [protected]@policybazaar.com, [protected]@policybazaar.com
Regards.
Hardik panchal
[protected]
not giving refund for a policy
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    IFFCO Tokio General Insurance
    Customer Care Service
    Customer satisfaction rating
    20%
    Complaints
    153
    Pending
    0
    Resolved
    31
    IFFCO Tokio General Insurance Phone
    +91 12 4428 5499
    IFFCO Tokio General Insurance Address
    IFFCO Tower, Plot No. 3, Sector 29, Gurgaon, Haryana, India - 122001
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