Ignou — Assignment submitted but marks not updated

My name is harihara subramanian, enrollment no[protected]. Have completed my bcom af course in commerce stream. I have submitted assignment of eco-13 but still marks are not updated. I humbly request you to look in the matter and help me by updating my assignment marks as well as sending grade card. I have contacted the ignou centre which advised me to mail my details which i've duly done nearly 3 to 4 times. I know we are in the midst of a pandemic now but this marks and degree certificate is required for further studies from my side.

Hoping to have positive response.
Hari