Ignou — Books

I beg to say that iam a new student of INDRA GANDHI NATIONAL OPEN UNIVERSITY. I took addmission in july. The person available there at regional centre. He told me that i will recieved my study material in one month but till now i haven't got it. when ever i call them no one answers and if anyone answers they said that call on this number or wait for sometime i have paid fees still i haven't recieved books and in december we have exams.