Ignou — marksheet missing at ignou office, delhi

Address:

New Delhi, Delhi, 110044

My name is swaran lata
Enrolment number:[protected]
Programme: dnhe
Completing year : june 2017
I have been waiting for my marksheet since the result was declared. Marksheet is available on the ignou website but i have not recrived the hard copy till date. On asking for it, they reply call tomorrow n this has been for last 2 months.
Now thy recvd call n said it has been sent but its returning. So we can resend to u, better pay rs.200 and take duplicate.
This is very harassing for a women with small kids. Tis is the fault of the officers in ignou n we students have to pay for it. I will sue in the court the university if my marksheet is not sent to my adress asap.