Ignou — My enrollment number is showing as not there

Address:	IGNOU programme city centre (38016)
Website:	www.ignou.ac.in

Hi sir/mam, I joined IGNOU on this July 2021 session...I got my control number and enrollment number and all to log in, but when I m using my enrollment number it is showing as not present... also my book were supposed to be by here by 14 August but I didn't received them till yet ! It is supposed to be online but there is so much complications going on here which is really troublesome for students who enrolled thinking their staff will update their systems nd computers and will not cause trouble to students as much, but it is not the case of course