Ignou — Re registration not confirmed

Address:Madurai, Tamil Nadu, 625014
Website:Ignou

I made online payment on 2/7/2017 to Ignou regarding re registration of my BA programme .I made the payment and amt was deducted from my account but no confirmation received .I got sms from my bank side. I would like to know when will the payment reach to Ignou.
My control number is 172R535970
Transaction I'd is 172R535970
Mobile[protected]
Amt 2000
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I am Shiwangi Priyadarshini, my enrollment number is[protected]. I didn't get my final year marksheet and provisional certificate till date. I had completed my degree in the year 2015. Please tell me the process and from where I will get my certificates.

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