Ignou — Refund of my admission fee

Dear Sir, I have taken an admission for BA (MSME) at IGNOU in January 2023. Due to some personal reason i could not go ahead with my application. Hence i have cancelled my admission and requested for the refund of admission fee of Rs.4800 in February itself. After 7 months also till now my refund has not come. Few days back i got an email saying that we processing your refund and it will be credited to your bank account.
Even after 1 month of this i have not got anything till now.
My Control Number : [protected]S

The email which i received on June 29 from Ignou said its been processed for refund. I have attached a screenshot of the details in which they claim its processed. But also the below information was there in the same email:

Financial transaction has been approved (DCC should go ahead and complete the transaction)

I have replied to them and informed i did not get any refund. but for that also no reply has come till now. Kindly look in to this matter and help me on this. Thank you
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