Ignou — unable to receive grade card and provisional certificate from ignou

Address:New Delhi, Delhi, 700042
Website:ignou.gov.in

I haven't received my provisional certificate and grade card from ignou after passing out this year, 2018. I need to submit the documents in my college i. H. M kolkata where i am currently pursuing masters, to continue my studies. I have been trying to contact ignou for a month via emails and telephone but am unsuccessful and in dire promblems
My detail-
Dwaipayan nag
Enrollment no.[protected]
Pass out year 2018
Code - bhm
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