IIBF — Amount has been cut from the account but hdidn't got the admit card of jaiib exam

Sir, most humbly I want to say that my friend filled the form of jaiib and the amount of RS 3304 was cut from his account but he didn't get the admit card after he filed a complaint also on Iibf site and he emailed also but no response he got after he tried to call also on the number on the internet. then he tried to fill the form second time and now also the amount has been cut from his account but this time also he didn't get the admit card and I am not understanding why this is happening.
Therefore,
I request you to see the matter help him get his money and when he'll get his money back and his admit card. His name is sayan sannyasi from west bengal east medinipore district.
Thankyou, i hope some steps would be taken to help us.
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