Ikea — IKEA has charged for return shipping but not picking product

Address:

Porwal road, Lohegaon, Pune

IKEA allows return o[censored]npacked items. One of the item may not fit in room so we did not unpack.
As per process from, Ikea verified and accepted to return. They also charged for return shipping. But fro last 3 months, they always say they will come to pick but never picks it up and gives some reason every time.
Unpacked product is occupying space at home. Product money as well as return money is paid.
I don’t know what to do.