Imarticus Learning — No action and no response by employee

Address:	Mumbai
Website:	imarticus.org

Hi,
This complaint is to report the extremely callous attitude shown by one of the employees, Ms. Nehal Joshi, from the Imarticus finance team.

I am a student of the Professional Certification course in Supply chain Management - Batch 5 and have opted for an educational loan to pay the fees, for which I was directed to a loan provider by the name of TCPL (Techfino capital Pvt. Ltd.) by the Imarticus team at the time of enrolment.

My grievance was that I have been facing an issue with regards to the repayment of the loan (although I have managed to pay all my instalments on time so far) as the EMI debit date is a couple of days before the date that my salary gets credited every month, which makes it difficult for me to maintain balance for almost an entire month. So after having no resolution to the matter at TCPL end, I wrote a mail to the Imarticus student success team asking if they could help in some way in this matter.

Ms. Nehal Joshi subsequently contacted me and promised that she would be sharing some payment links through which I could pay directly to Imarticus every month at the date convenient to me. She said that TCPL would not debit me henceforth and the arrangement for the transfer would happen between them. I personally have no idea if this would work but trusted that coming from a finance person, it would have some credibility.
However it has been almost a month since the conversation on phone with Ms. Nehal (around April 7th) and I'm still waiting for the resolution, neither have the payment links been shared yet. Also Ms. Nehal has stopped taking my calls completely and does not even reply to my messages.

Here's hoping that action will be taken against the person in question for her incompetence and unresponsiveness and the matter does get resolved in the way that was promised earlier.