[Resolved]  Impulse eCommerce — order #vds314568 - not refunding money after doing return, no response to mails and calls

Address:	Impulse Ecommerce , #3415 Mubarikpur, Mohali Punjab, 140201, India, 140201
Website:	viraldeals.co/pages/contact-us

Hi sir,

I have ordered a hair straighter from viral deals and received a damaged and used product. I was able to see hairs on that product.
So i dropped an email to the customer service with picture and they asked me to return the product so they will refund or replace. Then i've self returned it and till date i did not get the refund. Now they are not responding to my email or calls.

I would like to take this to consumer court, since i felt this is a fraud company. Because now i can't even send mail to their customer care mail id. I'm getting delivery incomplete error message for all my mails. So i think they might have blocked my mail id or they have changed their mail id. I can see so many people had similar experience from the same company, there is many complaints in consumer complaint itself.

Attaching screenshot of mail communication and other details. Request you to take a model action against this fake people for cheating customers.

Thanks and regards
Anjana