Income Tax Department — 8 months passed still not received my refund

Website:Www.incometaxindiaefiling.gov.in

I have filled my income tax on 26th june, i kept regular touch with customer care to inquire about my refund. But there customercare member every time tells it’s under process and since this time many people filed income tax return so we are very held up leading to this delay.
No correction time or refund credit time is given. It’s already 7 months and if this is the speed of our income tax authorities to function then as a citizen of india i’m feeling highly disappointed.
Have no other option but to request consumer forum to help me solve this problem of mine. Below is the acknowledgment id from income tax site for my return.

Acknowledgement id [protected]

Regards
Vidisha
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But please help me with a tentative timeline
I need this money badly, not sure why they need 7 months to process a request.
Next return cycle is here and they are not even able to close last year returns
Highly disappointed with INCOME TAX DEPARTMENT services

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    Income Tax Department Phone
    +91 11 2341 3317
    Income Tax Department Address
    A R A Center, E-2, Jhandewalan Extn., New Delhi, Delhi, India - 110055
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