Income Tax Department — Closing grievances without any solution

Address:

Bangalore

As most of you are aware, this new Income Tx Efiling portal of India has several glitches, many are technical and functional.
I found a few issues and decided to register an issue or grievance on the portal under my login account.

However IT department is just closing the case without any resolution and on top of that they are also removing the issue description. See the screenshot. They have replaced the entire content under issue simply by

I do not know where and whom to address the concerns now?