Income Tax Department — Non payment of refundable amount to my account assessment year 2016-17.pan no-BGHPK5613H

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Sir, my refundable amount of i t return assasment year 2016-17 paid to the another account holder. I have complaint several times to the income tax deparment, they are replying your refundable amount paid. I had filled my return through cleare tax. My details
As name-prabin kumar pan no-bghpk5613h. Refundable amount-10700/- rs.
Some thing wrong was done by some one, otherwise the amount is how paid to the other account holder whose name is same as mine but the account no is defferent.
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We applied PAN card at the time of incorporation of the company, but we not received hard copy of the PAN card. How to know it is dispatched or not.

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