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Income Tax Department

Income Tax Department — refund amount added in wallet which totally disappeared when i pressed a button that read 'withdraw'

Address:577005
Website:SHEIN

I placed an order in shein and i wasn't satusfued with the product. So i decided to return the product. Also the delivery executive appeared at my doorstep and collected my parcel. After which for at least one week there was no response for the website for having received the parcel and finally after a long wait i got a reply saying my parcel was received and that they were going to process the refund. The refund amount was credited to my shein wallet although 101rs less than the amount i paid. And then there was an option called withdraw just near the amount, i just clicked on it to see what happens next and after which the amount just disappeared and my shein wallet balance is zero. Now where can i find the refunded amount? What does that withdraw option mean? There is no online chat. Even if you initiate one, there is just no response. Can someone just help me? My 905 rs has just disappeared.
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    +91 11 2341 3317
    Income Tax Department Address
    A R A Center, E-2, Jhandewalan Extn., New Delhi, Delhi, India - 110055
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