Incred — 590 amt is deducted

Address:

5/3 Radha sadan chawl, gavdevi road, Bhandup West Mumbai 78

I have taken a loan from InCread n every month on 5th the amount gets debit from my account but for the month of March there was a sufficient balance in my account but still the account didn't get cut n claims that due to insufficient balance the 590 amount for bounce the amount is deducted
Called customer care n paid the loan amount directly to the IDFB InCread bank account