India Bulls Dhani — Complaint Regarding subscription of Dhani One freedom credit line

[protected] Forwarded message[protected]
From: Mr. P Singh
Date: Wed, May 4, 2022 at 9:25 AM
Subject: Complaint
To:

Dear Sir / Madam,

Please refer the below emails which I communicated with dhani team to resolve the issue but which is still not resolved till today as on 4th May after sending so many emails and phone calls.

Even I called dhani team on 30th April 2022 they assured that it will be resolved by 2nd May 2022 but nothing was happened. I already paid the subscription amount of Rs. 295 for dhani one freedom creditline of Rs. 5000 in the month of Nov 2021 and April 2022 for dhani one freedom credit line subscription and to reactive my dhani one creditline which I was unabled to use as my account as it is still showing that the account is inactive in mobile app till today.

Please look into this very serious concern and help me out.

Regards
Parmindar
Mob: [protected]

[protected] Forwarded message[protected]
From: Mr. P Singh
Date: Sat, Apr 30, 2022 at 8:18 AM
Subject: Complaint
To:

Dear Sir / Madam,

As I am an existing dhani customer of dhani one freedom credit line and wants to register a complaint against dhani for not giving me the services and responses over the phone after successful payment of subscription fees of Rs. 295 in the month of both April 2022 and Nov 2021 which they charged against dhani one freedom credit line and not provided me the services in the month of Nov 2021 and April 2022 after getting dhani subscription fees. Below are the email communications which I have done with dhani team for your reference.

So request you to please provide me the assistance and try to resolve the issue.

Regards
Parmindar Singh
Dhani Registered Mob. No: [protected]
Dhani Registered Email Id: [protected]@gmail.com

[protected] Forwarded message[protected]
From: Mr. P Singh
Date: Fri, Apr 29, 2022 at 4:43 PM
Subject: Re: Payment successful for Dhani
To: Support_Dhani

Dear Sir / Madam

With reference to my previous email, I was assured by your team member over the phone that the issue will be resolved within 5 days but it is still not resolved since 15 days please let me know the time and date that when can I expect the same from your end as you people are charging subscription fees in the name of creditline and not providing us the proper services on time and doing a fake promises all the time even nobody is supporting after sales service nor giving proper response over the phone call.

For the subscription of dhani one freedon I paid Rs. 294 in the month of November 2021 and April 2022 ( documents of proof attached) but received zero services from your end so request you to kindly do the needful otherwise I will raise this issue to consumer court and also to RBI for further action and for misleading communication which your team are doing with the innocent customers and for the fake common practices in the name of dhani one freedom.

Please reply and resolve the issue as I said in my app dhani one freedom creditline is still not activated and showing inactive since 3rd April 2022 for which I sent an email and for which I already paid Rs. 295 but not received any reply from your end nor services related to the same and I am really fedup from the issue now.

Please reply at the earliest

On Fri, Apr 15, 2022 at 1:51 PM Mr. P Singh wrote:
Dear Sir / Madam,

As I am an existing dhani member and paid my subscription fees of Rs. 295 including GST for my dhani one freedom credit line of Rs. 5000 on 3rd APRIL 2022 but in my app after payment since 3rd April 2022 it is still showing inactive even I faced the same issue in the month of Nov 2021 and really depressed that after getting subscription fees you people not provided me the Proper support to resolve the issue. Please look into this very serious concern otherwise this time I will raise the issue to consumer forum for the same that you people are not provide the services after getting the subsciption fees snd also cheating us in the name of dhani one freedom credit line subscription.

Even The last loan which i already paid also still showing in my credit report why? also if the loan is already paid more than six months ago and nothing is pending from my end.

please find attached the screen shots for your reference and resolve the issue at the earliest,

My Dhani Registered Mobile: [protected]

Regards
Parmindar

[protected] Forwarded message[protected]
From: Payments
Date: Sun, Apr 3, 2022 at 7:06 PM
Subject: Payment successful for Dhani
To:

Dhani
https://cdn.razorpay.com/static/assets/email/check-success-green.png
₹295.00
Paid Successfully
Payment Idpay_JEtzFsTk9FScCJ
MethodUPI [protected]@paytm
Paid On3rd Apr, 2022
[protected]@gmail.com
Mobile Number[protected]
For any order related queries please reach out to Dhani
Please report this payment if you find it to be suspicious
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Thanks & Regards

Parmindar Singh